物流政策

Domestic and International Shipping:

  • We ship within the Mainland Canada.

Shipping Method and Timeframe:

  1. Due to the nature of the item, ground shipping will be the only option.
  2. Estimated delivery within 4-9 business days.
  3. Your order will be shipped by the carrier that can best meet the delivery timeframe; we will use either UPS or PUROLATOR.

Shipping Fee:

  • Free shipping for orders over $99.
  • $30 shipping fee for orders under $99.

Order Cancellation:

  • Customer can only request an order cancellation if we are unable to fulfill and ship your order within 10 business days.You may also cancel your order if your item has not been shipped. Once the item is shipped, your order cannot be cancelled. If the customer refuses the package upon delivery, the customer will be charged for a 10% restocking fee.

Tracking Packages:

  • Once your order has shipped, we will provide you with a tracking number to track your package.A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility.

Delivery Time:

  • The delivery time will depend on your delivery location.You can check the tracking number through the Carrier’s website for your order delivery time. Please note that your tracking information may not be available through the system for up to 72 hours from the time the order is placed.

Other Shipping Problems:

  • Please contact customer_service@yolife.ca