Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customer_service@yolife.ca. Please note that returns will need to be sent to the following address: 2633 Simpson Road,#1015,Richmond, BC V6X0B9, Canada. +1778-266-0326
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at customer_service@yolife.ca.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customer_service@yolife.ca.
Your satisfaction is very important to us and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. If you discover what you believe to be a product defect, please refer to the Limited Warranty below and follow its procedures.

Return Policy:

Product purchased from yolife.ca may only be returned by the original purchaser within 30 days from the date the product was ordered and must meet the following criteria:
  1. Unopened items returned in the original condition as shipped.
  2. Wrong item shipped or item does not match what was shown on the website.
  3. Non-defective items that are returned opened and within the item’s return policy period (10% restocking fee will apply).
  4. All product returns require a Return Merchandise Authorization (RMA) code.
You will need to provide the following:
  • The reason for requesting the return.
  • Your Store.Yolife Order Number (receipt or proof of purchase).
  • The serial number of the unit being returned.
Non-Returnable Spare Parts Return Policy:
All sales are final on spare part purchases regardless if the merchandise is new and unused and SOLD ON AN AS-IS BASIS.
Once the criteria is met and the information has been provided, we will provide you with an RMA# (Return Material Authorization) and shipping instructions. You will be responsible for all shipping costs and must assume any risk of loss or damage to the product while it is in transit to us. Since the product contains lithium-ion batteries, it must be shipped according to all applicable regulations. Please inform the carrier of the batteries prior to shipment. We recommend using a trackable shipping service or purchasing shipping insurance.
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then we will refund you the original method of payment and you will receive the refund within 2-7 business days.
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return for replacement, the return shipping labels are free for return for replacement of the same item within the applicable return policy period. Yolife does not charge restocking fees or return shipping labels for returns of defective products or an incorrect product or where the product does not match what was shown on the site or if we made a shipping error, provided the item is returned within the return policy period. In the event a product is returned that is not defective or an incorrect product or where the product does not match what was shown on the site, the product will either be returned to the customer or the return shipping cost initially covered by Yolife will instead be deducted from the refund amount along with necessary restocking fee that may apply.

Refunding an online payment:

The amount of your refund depends on the exchange rate. When we refund you, the amount you get back reflects the exchange rate on the day we issue the refund. Exchange rates change every day so the amount you get back won’t match what you paid.
All discounts and promotions of flash sales are available on the flash day only. Suppose the Yolife product you purchased recently will go on sale, and its price will reduce on the flash day. In that case, you can't request Yolife's Customer team to refund the difference according to Yolife's price protection policy.
To initiate a return, please contact us at customer_service@yolife.ca with your receipt or proof of purchase.